Hospitality industry players need to adhere to the ministry of health guidelines on the COVID-19 protocols. The hospitality industry will have to follow guidelines that have been given by the ministry of health in Kenya. One requires having more space in their restaurant to ensure that there is social space.
Hotels also will have to install automatic thermometers in their entrances. Following the guidelines creates confidence in their customers. Hotels will require to marketing their services locally. The hospitality industry needs to do more local marketing to attract more local customers to cover foreign customers. They will not be able to travel because of the travel advisories put in place.
Hotels can come up will cheaper packages to attract the locals. Hotels will need to embracing innovation and technology in their day to day operations. With the new normal advising against movement and encouraging people to work from home, hotels need to embrace technology in their operations. Hotels should come up with innovative ways, such as holding teleconferences within their premises. This is to encourage those who can visit their facilities to hold conferences with others who are far.
Hotels will need to provide an all-round health care and insurance to their customers. Hotels should come with a standby health care for their customers. They need to employ doctors and nurses who will be stationed at the hotel to ensure 24/7 health care to the customers. Hotels should also have health insurance for their customers when they are at their facility. Recording travel details of their customers. Hotels will be required to record their customers' travel details to organize for the travel of those using public means.
