1. “I am trying to save money, but it seems impossible. I have tried lots of things and nothing seems to work.”
Restate the emotion they are feeling:It sounds like you’re feeling overwhelmed and discouraged.
Confirm what is Important TO them: It seems like financial stability and finding a solution to save money is really important to you.
2. “My children do not understand how I feel – they will not listen to me.”
Restate the emotion they are feeling: It sounds like you’re feeling unheard and maybe a little frustrated.
Confirm what is Important TO them: It seems like having your children understand and respect your feelings is very important to you.
3. “I do not feel ready for the changes that are happening in my life right now.”
Restate the emotion they are feeling: It sounds like you’re feeling anxious and uncertain about these changes.
Confirm what is Important TO them: It seems like feeling prepared and having stability during this time is really important to you.
4. “I need this to happen now. I do not have time to wait.”
Restate the emotion they are feeling: It sounds like you’re feeling impatient and stressed about the urgency of this situation.
Confirm what is Important TO them: It seems like getting things done quickly and efficiently is very important to you.
5. “Stop trying to help me. I am fine on my own.”
Restate the emotion they are feeling: It sounds like you’re feeling independent and maybe a little frustrated about receiving too much assistance.
Confirm what is Important TO them: It seems like maintaining your independence and sense of control is very important to you.
Final Thoughts:
Empathetic listening allows caregivers to connect with clients and build trust. By identifying emotions and values, caregivers can demonstrate respect, understanding, and support. Practice these responses to improve your empathetic communication skills!
Restate the emotion they are feeling:It sounds like you’re feeling overwhelmed and discouraged.
Confirm what is Important TO them: It seems like financial stability and finding a solution to save money is really important to you.
2. “My children do not understand how I feel – they will not listen to me.”
Restate the emotion they are feeling: It sounds like you’re feeling unheard and maybe a little frustrated.
Confirm what is Important TO them: It seems like having your children understand and respect your feelings is very important to you.
3. “I do not feel ready for the changes that are happening in my life right now.”
Restate the emotion they are feeling: It sounds like you’re feeling anxious and uncertain about these changes.
Confirm what is Important TO them: It seems like feeling prepared and having stability during this time is really important to you.
4. “I need this to happen now. I do not have time to wait.”
Restate the emotion they are feeling: It sounds like you’re feeling impatient and stressed about the urgency of this situation.
Confirm what is Important TO them: It seems like getting things done quickly and efficiently is very important to you.
5. “Stop trying to help me. I am fine on my own.”
Restate the emotion they are feeling: It sounds like you’re feeling independent and maybe a little frustrated about receiving too much assistance.
Confirm what is Important TO them: It seems like maintaining your independence and sense of control is very important to you.
Final Thoughts:
Empathetic listening allows caregivers to connect with clients and build trust. By identifying emotions and values, caregivers can demonstrate respect, understanding, and support. Practice these responses to improve your empathetic communication skills!
