1. What is “active listening”?
A. Nodding only
B. Thinking about your response while the person talks
C. Fully focusing, understanding, and responding appropriately
D. Repeating everything the client says
✅ Answer: C
2. Which is a barrier to effective communication?
A. Using simple words
B. Listening carefully
C. Making assumptions
D. Asking open-ended questions
✅ Answer: C
3. If a client is hard of hearing, what should you do?
A. Shout
B. Talk fast
C. Face them and speak clearly
D. Ignore them
✅ Answer: C
4. What is non-verbal communication?
A. Only what you say
B. Using medical terms
C. Facial expressions, tone, gestures
D. Emails and texts
✅ Answer: C
5. What should you do if you don't understand a client?
A. Pretend you do
B. Ask them to repeat or clarify
C. Walk away
D. Ignore it
✅ Answer: B
6. What kind of question encourages longer responses?
A. Closed question
B. Open-ended question
C. Yes/no question
D. Leading question
✅ Answer: B
7. Which is an example of open-ended communication?
A. “Do you need water?”
B. “Are you hungry?”
C. “How are you feeling today?”
D. “Is this okay?”
✅ Answer: C
8. What is the first step in problem solving?
A. Take action immediately
B. Blame someone
C. Identify the problem
D. Report to DSHS
✅ Answer: C
9. Which of the following helps reduce conflict?
A. Arguing
B. Blaming
C. Active listening and calm tone
D. Yelling to make your point
✅ Answer: C
10. What is empathy?
A. Solving a problem
B. Agreeing with everything
C. Understanding and sharing feelings
D. Feeling sorry for someone
✅ Answer: C
11. If you feel overwhelmed during a conflict, you should:
A. Yell
B. Walk away without saying anything
C. Take a breath, stay calm, and ask for help if needed
D. Blame the other person
✅ Answer: C
12. Which of the following is a respectful way to communicate a concern?
A. “You always mess things up.”
B. “Why don’t you care about your job?”
C. “I feel concerned when the care plan isn’t followed.”
D. “This isn’t my problem.”
✅ Answer: C
13. Who is responsible for helping solve care-related problems?
A. Only the supervisor
B. The client’s family
C. The caregiver and the care team
D. The client alone
✅ Answer: C
14. Which communication method is best for documenting care?
A. Talking to a friend
B. Writing in the care plan log
C. Telling the client
D. Memorizing it
✅ Answer: B
15. When is it appropriate to use humor with a client?
A. Anytime
B. When you feel awkward
C. If you know it’s welcome and appropriate
D. When they are upset
✅ Answer: C
16. A client has the right to:
A. Be restrained for convenience
B. Choose who provides their care
C. Be punished for refusing care
D. Be ignored
✅ Answer: B
17. Which is an example of abuse?
A. Encouraging independence
B. Helping someone bathe
C. Hitting or yelling at a client
D. Allowing a client to rest
✅ Answer: C
18. Which of the following is neglect?
A. Forgetting one item once
B. Failing to give needed care
C. Asking for help
D. Following the care plan
✅ Answer: B
19. Which of the following is financial exploitation?
A. Giving a client their own change
B. Accepting money to buy groceries
C. Using a client’s debit card for personal items
D. Returning unused funds
✅ Answer: C
20. What is the correct response if you witness abuse?
A. Ignore it
B. Tell a coworker only
C. Report it to your supervisor or DSHS immediately
D. Wait until your shift ends
✅ Answer: C
21. What agency do you report suspected abuse to in Washington State?
A. DMV
B. APS (Adult Protective Services)
C. IRS
D. Local police only
✅ Answer: B
22. Which right is protected under the law?
A. Right to leave care anytime
B. Right to have others speak for the client
C. Right to be disrespected
D. Right to hide all care plans
✅ Answer: A
23. Which of the following is an example of dignity in care?
A. Rushing through tasks
B. Ignoring preferences
C. Respecting privacy during personal care
D. Talking over the client
✅ Answer: C
24. How can you prevent abuse in caregiving?
A. Get frustrated with clients
B. Follow the care plan and respect client rights
C. Make decisions for the client
D. Control all situations
✅ Answer: B
25. Who can be a victim of abuse?
A. Only children
B. Only people in facilities
C. Anyone, regardless of age or setting
D. Only those with mental illness
✅ Answer: C
26. What should you do if a client is nonverbal?
A. Ignore them
B. Use written or picture communication
C. Speak faster
D. Call 911 immediately
✅ Answer: B
27. If a client speaks a different language, what is the best approach?
A. Guess what they mean
B. Ask their family only
C. Use a qualified interpreter
D. Just speak louder
✅ Answer: C
28. When a caregiver uses “I” statements, it helps to:
A. Avoid responsibility
B. Blame the client
C. Express needs without accusing
D. Demand respect
✅ Answer: C
29. A client appears upset but says “I’m fine.” What should you do?
A. Leave them alone
B. Say “Okay” and walk away
C. Gently ask if they want to talk
D. Tell them they’re not fine
✅ Answer: C
30. What is paraphrasing?
A. Ignoring what was said
B. Telling your version
C. Repeating back what someone said in your own words
D. Copying word for word
✅ Answer: C
31. What is a sign of a communication breakdown?
A. The client is relaxed
B. You get the expected result
C. Misunderstanding or frustration
D. The task is done
✅ Answer: C
32. What is the purpose of using open body language?
A. Show boredom
B. Show hostility
C. Encourage communication
D. Close off others
✅ Answer: C
33. You disagree with a coworker. What’s the best first step?
A. Report them
B. Yell at them
C. Calmly discuss the issue
D. Write them up
✅ Answer: C
34. Which is NOT a communication skill?
A. Active listening
B. Empathy
C. Interrupting
D. Respectful tone
✅ Answer: C
35. If a client is crying, what is an appropriate response?
A. Leave immediately
B. Sit quietly or offer support
C. Tell them to cheer up
D. Ignore it
✅ Answer: B
36. A client wants to refuse care. What should you do?
A. Force them
B. Respect their choice and report it
C. Call 911
D. Ignore them
✅ Answer: B
37. What is an example of a client’s personal right?
A. To be left alone always
B. To be treated with dignity and respect
C. To skip all meals
D. To share medications
✅ Answer: B
38. You notice bruises on a client’s arms. What do you do?
A. Ask another caregiver
B. Document and report it
C. Ignore it
D. Blame the client
✅ Answer: B
39. Which behavior may be considered emotional abuse?
A. Giving care too early
B. Mocking or humiliating the client
C. Forgetting one task
D. Asking questions
✅ Answer: B
40. Clients can protect their rights by:
A. Relying only on caregivers
B. Asking for help and understanding their care plans
C. Never reporting issues
D. Refusing all care
✅ Answer: B
41. If you suspect financial abuse, you should:
A. Keep quiet
B. Take money for safekeeping
C. Report it immediately
D. Wait for proof
✅ Answer: C
42. A client accuses you of theft. What should you do?
A. Argue with them
B. Walk away
C. Stay calm and report to your supervisor
D. Laugh it off
✅ Answer: C
43. What is a client advocate?
A. Someone who controls the client
B. A caregiver who follows only rules
C. Someone who supports the client’s rights and preferences
D. A person who makes all decisions for the client
✅ Answer: C
44. When assisting a client with dressing, you should:
A. Hurry up
B. Choose clothes for them
C. Offer choices and respect preferences
D. Ignore their opinion
✅ Answer: C
45. Why is it important to know signs of abuse?
A. So you can blame others
B. To protect yourself only
C. To protect clients and report early
D. To avoid documentation
✅ Answer: C
46. Abuse prevention includes:
A. Ignoring the care plan
B. Skipping tasks
C. Respecting boundaries and knowing the law
D. Taking control of clients
✅ Answer: C
47. A client is yelling and throwing items. What’s your first action?
A. Yell back
B. Ensure safety and stay calm
C. Call a friend
D. Record them
✅ Answer: B
48. What’s the best way to ensure a client feels respected?
A. Ignore them when busy
B. Ask for their input and listen
C. Tell them what to do
D. Speak to others about them
✅ Answer: B
49. Sexual abuse includes:
A. Ignoring a request
B. Inappropriate touching or comments
C. Helping with bathing respectfully
D. Documenting care
✅ Answer: B
50. If a client confides in you about abuse, you should:
A. Promise to keep it secret
B. Report it according to state law
C. Ignore it if it sounds minor
D. Try to solve it yourself
✅ Answer: B
A. Nodding only
B. Thinking about your response while the person talks
C. Fully focusing, understanding, and responding appropriately
D. Repeating everything the client says
✅ Answer: C
2. Which is a barrier to effective communication?
A. Using simple words
B. Listening carefully
C. Making assumptions
D. Asking open-ended questions
✅ Answer: C
3. If a client is hard of hearing, what should you do?
A. Shout
B. Talk fast
C. Face them and speak clearly
D. Ignore them
✅ Answer: C
4. What is non-verbal communication?
A. Only what you say
B. Using medical terms
C. Facial expressions, tone, gestures
D. Emails and texts
✅ Answer: C
5. What should you do if you don't understand a client?
A. Pretend you do
B. Ask them to repeat or clarify
C. Walk away
D. Ignore it
✅ Answer: B
6. What kind of question encourages longer responses?
A. Closed question
B. Open-ended question
C. Yes/no question
D. Leading question
✅ Answer: B
7. Which is an example of open-ended communication?
A. “Do you need water?”
B. “Are you hungry?”
C. “How are you feeling today?”
D. “Is this okay?”
✅ Answer: C
8. What is the first step in problem solving?
A. Take action immediately
B. Blame someone
C. Identify the problem
D. Report to DSHS
✅ Answer: C
9. Which of the following helps reduce conflict?
A. Arguing
B. Blaming
C. Active listening and calm tone
D. Yelling to make your point
✅ Answer: C
10. What is empathy?
A. Solving a problem
B. Agreeing with everything
C. Understanding and sharing feelings
D. Feeling sorry for someone
✅ Answer: C
11. If you feel overwhelmed during a conflict, you should:
A. Yell
B. Walk away without saying anything
C. Take a breath, stay calm, and ask for help if needed
D. Blame the other person
✅ Answer: C
12. Which of the following is a respectful way to communicate a concern?
A. “You always mess things up.”
B. “Why don’t you care about your job?”
C. “I feel concerned when the care plan isn’t followed.”
D. “This isn’t my problem.”
✅ Answer: C
13. Who is responsible for helping solve care-related problems?
A. Only the supervisor
B. The client’s family
C. The caregiver and the care team
D. The client alone
✅ Answer: C
14. Which communication method is best for documenting care?
A. Talking to a friend
B. Writing in the care plan log
C. Telling the client
D. Memorizing it
✅ Answer: B
15. When is it appropriate to use humor with a client?
A. Anytime
B. When you feel awkward
C. If you know it’s welcome and appropriate
D. When they are upset
✅ Answer: C
16. A client has the right to:
A. Be restrained for convenience
B. Choose who provides their care
C. Be punished for refusing care
D. Be ignored
✅ Answer: B
17. Which is an example of abuse?
A. Encouraging independence
B. Helping someone bathe
C. Hitting or yelling at a client
D. Allowing a client to rest
✅ Answer: C
18. Which of the following is neglect?
A. Forgetting one item once
B. Failing to give needed care
C. Asking for help
D. Following the care plan
✅ Answer: B
19. Which of the following is financial exploitation?
A. Giving a client their own change
B. Accepting money to buy groceries
C. Using a client’s debit card for personal items
D. Returning unused funds
✅ Answer: C
20. What is the correct response if you witness abuse?
A. Ignore it
B. Tell a coworker only
C. Report it to your supervisor or DSHS immediately
D. Wait until your shift ends
✅ Answer: C
21. What agency do you report suspected abuse to in Washington State?
A. DMV
B. APS (Adult Protective Services)
C. IRS
D. Local police only
✅ Answer: B
22. Which right is protected under the law?
A. Right to leave care anytime
B. Right to have others speak for the client
C. Right to be disrespected
D. Right to hide all care plans
✅ Answer: A
23. Which of the following is an example of dignity in care?
A. Rushing through tasks
B. Ignoring preferences
C. Respecting privacy during personal care
D. Talking over the client
✅ Answer: C
24. How can you prevent abuse in caregiving?
A. Get frustrated with clients
B. Follow the care plan and respect client rights
C. Make decisions for the client
D. Control all situations
✅ Answer: B
25. Who can be a victim of abuse?
A. Only children
B. Only people in facilities
C. Anyone, regardless of age or setting
D. Only those with mental illness
✅ Answer: C
26. What should you do if a client is nonverbal?
A. Ignore them
B. Use written or picture communication
C. Speak faster
D. Call 911 immediately
✅ Answer: B
27. If a client speaks a different language, what is the best approach?
A. Guess what they mean
B. Ask their family only
C. Use a qualified interpreter
D. Just speak louder
✅ Answer: C
28. When a caregiver uses “I” statements, it helps to:
A. Avoid responsibility
B. Blame the client
C. Express needs without accusing
D. Demand respect
✅ Answer: C
29. A client appears upset but says “I’m fine.” What should you do?
A. Leave them alone
B. Say “Okay” and walk away
C. Gently ask if they want to talk
D. Tell them they’re not fine
✅ Answer: C
30. What is paraphrasing?
A. Ignoring what was said
B. Telling your version
C. Repeating back what someone said in your own words
D. Copying word for word
✅ Answer: C
31. What is a sign of a communication breakdown?
A. The client is relaxed
B. You get the expected result
C. Misunderstanding or frustration
D. The task is done
✅ Answer: C
32. What is the purpose of using open body language?
A. Show boredom
B. Show hostility
C. Encourage communication
D. Close off others
✅ Answer: C
33. You disagree with a coworker. What’s the best first step?
A. Report them
B. Yell at them
C. Calmly discuss the issue
D. Write them up
✅ Answer: C
34. Which is NOT a communication skill?
A. Active listening
B. Empathy
C. Interrupting
D. Respectful tone
✅ Answer: C
35. If a client is crying, what is an appropriate response?
A. Leave immediately
B. Sit quietly or offer support
C. Tell them to cheer up
D. Ignore it
✅ Answer: B
36. A client wants to refuse care. What should you do?
A. Force them
B. Respect their choice and report it
C. Call 911
D. Ignore them
✅ Answer: B
37. What is an example of a client’s personal right?
A. To be left alone always
B. To be treated with dignity and respect
C. To skip all meals
D. To share medications
✅ Answer: B
38. You notice bruises on a client’s arms. What do you do?
A. Ask another caregiver
B. Document and report it
C. Ignore it
D. Blame the client
✅ Answer: B
39. Which behavior may be considered emotional abuse?
A. Giving care too early
B. Mocking or humiliating the client
C. Forgetting one task
D. Asking questions
✅ Answer: B
40. Clients can protect their rights by:
A. Relying only on caregivers
B. Asking for help and understanding their care plans
C. Never reporting issues
D. Refusing all care
✅ Answer: B
41. If you suspect financial abuse, you should:
A. Keep quiet
B. Take money for safekeeping
C. Report it immediately
D. Wait for proof
✅ Answer: C
42. A client accuses you of theft. What should you do?
A. Argue with them
B. Walk away
C. Stay calm and report to your supervisor
D. Laugh it off
✅ Answer: C
43. What is a client advocate?
A. Someone who controls the client
B. A caregiver who follows only rules
C. Someone who supports the client’s rights and preferences
D. A person who makes all decisions for the client
✅ Answer: C
44. When assisting a client with dressing, you should:
A. Hurry up
B. Choose clothes for them
C. Offer choices and respect preferences
D. Ignore their opinion
✅ Answer: C
45. Why is it important to know signs of abuse?
A. So you can blame others
B. To protect yourself only
C. To protect clients and report early
D. To avoid documentation
✅ Answer: C
46. Abuse prevention includes:
A. Ignoring the care plan
B. Skipping tasks
C. Respecting boundaries and knowing the law
D. Taking control of clients
✅ Answer: C
47. A client is yelling and throwing items. What’s your first action?
A. Yell back
B. Ensure safety and stay calm
C. Call a friend
D. Record them
✅ Answer: B
48. What’s the best way to ensure a client feels respected?
A. Ignore them when busy
B. Ask for their input and listen
C. Tell them what to do
D. Speak to others about them
✅ Answer: B
49. Sexual abuse includes:
A. Ignoring a request
B. Inappropriate touching or comments
C. Helping with bathing respectfully
D. Documenting care
✅ Answer: B
50. If a client confides in you about abuse, you should:
A. Promise to keep it secret
B. Report it according to state law
C. Ignore it if it sounds minor
D. Try to solve it yourself
✅ Answer: B
