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The A-B-C-D System

Introduction

There are thousands of business organizations in America and across the world. Organizations functions like a body system that has input and output systems that respond to the changes in the environment. Just like a living organism has a well-organized systems that function independently, and these systems are interdependent with others to make a complete being.

For instance, the breathing system works in conjunction with the limbic system to enable human beings to breath adequately while walking. Similarly, an organization has different departments that are interdependent with each other to make the organization running and operational.

This paper is going to examine a banking organization in the form of The A-B-C-D System. The banking organization has different departments like the operations department, the credit department, the insurance department, the customer service department, all which function together to make the bank operational.

Output

Haines (1998) defines output as the defining phase in the systems model, which results from the systems activity. To understand the output in a bank, it is imperative to consider the question of what the bank wants to be in terms of purpose, goals and outcomes. Organizations are formed with the sole purpose of achieving the vision for which they were created to be. The bank under consideration was created to be the supporter of socio-economic wealth to the African people. The main purpose of the bank is to fiscally endow and uplift communities at ordinary level all over Africa. The goal of the bank is to transform how customers bank and provide them with fiscal assets that will alter their lives. The African continent has many countries that are least developed. As such, banking services are a preserve of the rich and banking services have not deeply penetrated to most people. As such, the output of the bank is quite a challenging one (Forbes Africa, 2020).

The A-B-C-D Systems Model

Feedback Loop

Haines (1998) notes that feedback loop entails looking and thinking backwards to decide what needs to done for the desired outcome to ensue. The pertinent question to consider asking is how the organization will know it has achieved the outcomes, purposes and goals. It is at this point that the decision is fed back into the system to see whether Phase A needs more work. In the case of the bank under review, feedback loop entails looking at what will be used to measure socio-economic prosperity for the people of Africa, such as measuring the number of people with an operational bank account, and whether the accounts are funded, how frequently are the accounts funded and the minimum ledger charges should the bank charge to enable people to open and maintain bank accounts.

Input

According to Haines (1998), the input phase in the systems Thinking & Learning entails the creation of strategies that are needed to bridge the gap between what is happening currently and what would transpire in the future. Strategies are formulated by asking the pertinent question about what are the issues and problems that must be solved to produce the desired outcomes.in the case of the bank, the input are such as the determining the activities that need to be done such as establishing the operations and credit departments. The operations departments deals with teller services that involve receiving of deposits and withdrawal services where people can save their money and withdraw them later as and when need arises. The credit department entails issuing loans to eligible persons to empower them financially to start and finance businesses as a means of improving their socio-economic prosperity.

Throughput

Throughput is the fourth stage in the thinking and learning system model that entails looking at the system and its interdependencies. Haines (1998) notes that this stage entails focusing on procedures, actions and relationships that the system has to implement to generate the preferred outcome. The pertinent concern to consider in this phase is what can be done to get from where the organization is to its desired vision. In the case of the banking organization under review, throughput can be seen as activities by different departments such as giving out loans by the credit department. When the loan is disbursed, the client withdraws the money from the teller and probably makes bank transfers to suppliers having bank accounts in the same or a different bank.in so doing, the bank gets income through loan processing charges, withdrawals, as well as through funds transfer fees. The setting up of automatic teller machines in strategic cases is another process that the bank undertakes to make it easier for clients to withdraw and deposit money at their own convenient time. These activities are interdependent to make the bank operational and efficient.

Environment

The impact of the environment cannot be underscored in examining systems. In the banking organization, the changes in environment play a critical role in determining the vibrancy and the level and rate of goal achievement. For instance, during the holiday seasons such as the Christmas festivities and Easter holidays, the level of activity increases as people withdraw money for spending during the festivities. The environmental changes help to provide an important feedback such as what can be done to ensure customer queues are not long enough to cause customer dissatisfaction by adding additional tellers or directing less withdrawals from the banking hall to the ATMs to ease congestion in the bank.

The insights foreseen for the banking system are that the different elements of the system in that the observations from one element can be used to improve the other one. For instance, feedback from the output is used to make better the input and throughput.
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